resolvo

Terms of Service

Effective Date: June 21, 2026 · Resolvo Group · resolvogroup.com

1. Acceptance of Terms

By accessing or using the Resolvo platform ("Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Resolvo provides a cloud-based customer support platform including shared email inbox, ticket management, SLA tracking, AI-assisted replies, team collaboration tools, knowledge base, and analytics.

3. Account Registration

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your login credentials
• Notify us immediately of any unauthorized access to your account

4. Acceptable Use

You agree NOT to use the Service for any unlawful purpose, send spam through the platform, attempt unauthorized access to our systems, resell the Service without permission, or reverse engineer any part of the Service.

5. Data Ownership

You retain full ownership of all data you input into the Service. Resolvo claims no ownership over your data and processes it solely to provide the Service.

6. Free Trial and Subscription

• Resolvo may offer free trial periods at its discretion
• After the trial period, continued use requires a paid subscription
• Subscription fees are billed in advance on a monthly or annual basis

7. Termination

Either party may terminate the agreement at any time. Upon termination, you may request a data export within 30 days. After 30 days, your data may be permanently deleted.

8. Limitation of Liability

To the maximum extent permitted by law, Resolvo shall not be liable for any indirect, incidental, or consequential damages. Our total liability shall not exceed the amount you paid us in the 3 months preceding the claim.

9. Governing Law

These Terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of courts in India.

10. Contact

Email: contact@resolvogroup.com