Effective Date: June 21, 2026 · Resolvo Group · resolvogroup.com
At Resolvo, we want every customer to be satisfied with our platform. This Refund Policy explains when and how refunds are issued.
Resolvo offers a free trial period of up to 3 months for qualifying customers. No payment is required during the free trial, allowing you to fully evaluate the platform before committing to a subscription.
All subscription fees paid to Resolvo are non-refundable, except in the specific circumstances outlined below. This applies to monthly subscriptions, annual subscriptions, and any add-on or upgrade fees.
If Resolvo experiences unplanned downtime exceeding 24 consecutive hours in a calendar month, affected customers are eligible for a pro-rated credit for that month (applied to next billing cycle).
If a customer is charged incorrectly due to a billing error on our part, a full refund of the incorrect amount will be issued within 7 business days.
Customers who purchase an annual plan may request a full refund within 7 days of payment if they have not actively used the platform (less than 5 tickets processed).
Contact us at contact@resolvogroup.com with your account email, invoice number, and reason for the request. We will respond within 2 business days.
Cancelling a subscription stops future billing but does not trigger a refund for the current period. Your access continues until the end of the paid period. No partial refunds for unused days in a monthly subscription.
Email: contact@resolvogroup.com