Last updated: June 25, 2025
Resolvo ("we", "us", or "our") operates the website at app.resolvogroup.com and provides appointment management and support ticketing services to businesses and professionals in India. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.
By using Resolvo, you agree to the collection and use of information in accordance with this policy.
Account information: When you create a Resolvo account, we collect your name, email address, company or practice name, and a password.
Client/appointment data: When you or your clients book appointments, we store the client's name, email, phone number, appointment date and time, and any notes provided during booking.
Usage data: We automatically collect information about how you use the service, including log data, IP addresses, browser type, pages visited, and actions taken within the app.
Cookies: We use cookies and similar tracking technologies to maintain your session and improve the service. You can instruct your browser to refuse cookies, but some parts of the service may not function correctly.
We do not sell your data or your clients' data to third parties. We do not use your data for advertising purposes.
Your data is stored on secure servers. We use industry-standard security measures including HTTPS encryption for all data in transit and access controls to prevent unauthorised access.
Your client data is stored in isolated, per-account databases. No other Resolvo account can access your data.
We retain your account data for as long as your account is active. If you close your account, we will delete your data within 30 days of your request. Appointment and ticket history may be retained for up to 90 days after account closure for legal and audit purposes.
We use the following third-party services that may receive some of your data:
Each of these services has its own privacy policy governing how they handle your data.
You have the right to:
To exercise any of these rights, email us at contact@resolvogroup.com.
Resolvo is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on the app. Your continued use of Resolvo after changes are posted constitutes your acceptance of the updated policy.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Resolvo
Email: contact@resolvogroup.com
Website: app.resolvogroup.com