Resolvo is a customer support platform designed from the ground up for D2C brands and SaaS teams in India — where volumes are high, channels are many, and customers expect fast, personal replies.
When a brand ships a few hundred orders a month, managing support on WhatsApp and a shared Gmail works fine. But as volumes grow — 1,000, 5,000, 10,000 orders a month — the cracks start to show. Tickets get missed. Customers wait days for replies. SLA commitments are invisible. Agents don't know who is working on what.
International tools like Zendesk and Freshdesk were built for Western enterprises. They are expensive, complex to configure, and often overkill for fast-growing Indian brands that need something that just works — with WhatsApp integration, COD return flows, and INR-denominated pricing.
Resolvo was built to fill that gap.
We believe that the brands winning in India over the next decade will be the ones that treat customer support as a growth function, not a cost centre. A great support experience drives repeat purchases, word-of-mouth, and loyalty in ways that no ad campaign can match.
Our mission is to give every Indian D2C brand — whether they are doing 500 orders a month or 50,000 — the tools and workflows to deliver support that feels personal at scale.
Resolvo unifies email, WhatsApp, and in-app conversations into one shared inbox. It tracks SLAs automatically, routes tickets to the right agent, and gives teams AI-assisted drafts to reply faster without sacrificing quality.
We are building in India, for India — with INR pricing, local payment flows, and support for the channels Indian customers actually use.
We are a small team based in India with backgrounds in D2C operations, SaaS product development, and customer experience. We have felt the pain of managing support at scale — and that experience drives every product decision we make.
Try the interactive demo with no signup required, or get 3 months free when you create your account today.