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Industry Use Cases

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Every industry has different support challenges. See exactly how Resolvo's features map to your specific workflows — with real scenarios, step-by-step flows, and measurable outcomes.

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👗 D2C Fashion 💄 Beauty & Skincare 💊 Health & Nutrition 🏥 Clinics ✂️ Salons 📚 EdTech ⚖️ Legal 💳 Fintech 💻 SaaS 🏢 Multi-Brand
👗 D2C Fashion & Apparel
👗

Your returns inbox is a
WhatsApp nightmare.

Fashion D2C brands get hit with high volumes of repetitive tickets — wrong size, delayed delivery, COD refund, exchange requests. Your team is drowning. Resolvo turns that chaos into a structured, trackable, AI-accelerated support operation.

What breaks without Resolvo
😤
Duplicate replies
Two agents reply to the same return request — customer gets contradictory answers, brand looks unprofessional.
⏰
SLA invisible
No visibility on which exchanges have been pending 3 days. Customer escalates on Instagram. Fire drills every evening.
📵
Agent quits, history gone
Support agent leaves. Customer conversations are on their personal WhatsApp. New agent starts from zero.
How Resolvo features solve it
📬
Shared Ticket Inbox — Every return request in one place
Core ▾
Scenario: A customer emails support@yourbrand.com about a wrong-size Kurti. Another messages on WhatsApp about a delayed kurta. Both land in Resolvo as tickets — auto-tagged "exchange" and "delivery" — assigned to two different agents. No overlap. No miss.
  • Email, WhatsApp, and web widget tickets all in one queue
  • Auto-tag by keywords: "return", "exchange", "refund", "COD"
  • Collision detection — see if another agent is viewing the same ticket
  • Full conversation history preserved across agent changes
🤖
AI Reply Drafts — Handle 50 return emails in 30 minutes
AI ▾
Scenario: "Wrong size delivered" is your #1 ticket type. AI learns from your past 500 replies. Every new wrong-size ticket gets a perfect draft: acknowledge, ask for photo, confirm replacement. Agent reads, hits send. Done in 45 seconds.
  • Draft trained on your brand's own past replies — sounds like you
  • Handles exchange, refund, COD, delivery queries out of the box
  • Agent can edit, regenerate, or reject — AI never sends without approval
  • 60% reduction in first response time (measured across brands)
⏱
SLA Tracking — No exchange request pending more than 24h
Core ▾
Scenario: Exchange requests: SLA 24h. Refund requests: SLA 48h. Delivery complaints: SLA 4h. Resolvo shows a red countdown on every at-risk ticket. Your team lead gets an email alert 2 hours before breach. No more "we forgot" moments.
  • Custom SLA by ticket type — returns ≠ queries
  • Real-time countdown visible to all agents
  • Alert email to team lead 2h before breach
  • Daily compliance report: SLA % per agent, per channel
🏠
Self-Service Portal — "Where's my return?" handled without an agent
Core ▾
Scenario: Customer logs in via OTP at portal.yourbrand.com. Sees all their tickets — including the return they raised 3 days ago, current status "In progress", and agent notes. Doesn't need to email again. Support email volume drops 40%.
  • Branded portal — your colours, your logo
  • OTP login — no password needed for customers
  • Customers can add comments, attach photos to existing tickets
  • 70% reduction in "what's the update?" follow-up emails
Typical outcomes after 30 days
60%
faster first response time with AI drafts
94%
SLA compliance vs. ~40% before Resolvo
70%
drop in follow-up "update?" emails
5 min
to go live — no developer, no IT ticket
End-to-end workflow: Exchange request
app.resolvogroup.com/tickets → #KN-2481
1
Customer emails
Priya emails support@yourbrand.com: "I ordered size M Kurti but received size S. Please help." Email auto-creates Ticket #KN-2481, tagged "exchange", priority High.
🔁 Auto-created
2
AI drafts reply
Within 10 seconds, AI generates: "Hi Priya, I'm sorry for the mix-up! Can you share a photo of the size tag? We'll arrange the correct size M dispatch immediately 🙏"
🤖 AI Draft
3
Agent reviews & sends
Agent Aman reviews the draft, hits Send. First response done in 90 seconds. SLA clock shows 22h 30m remaining. Ticket status: Awaiting customer.
4
Customer responds with photo
Priya replies with photo of wrong tag. Ticket reopens. AI drafts: "Thank you! I've raised a pickup for the wrong item. Correct size M will ship tomorrow. Tracking sent to your email."
🤖 AI Draft
5
Ticket resolved + CSAT sent
Aman resolves the ticket. Auto-CSAT email sent to Priya: "How was your support experience?" Priya rates 5★. Score logged to dashboard.
📨 Auto CSAT

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💄 Beauty & Skincare
💄

Ingredient queries,
reaction complaints, broken trust.

Beauty brands face sensitive, high-stakes support. A customer with a skin reaction needs an urgent, empathetic response — not a canned reply 48 hours later. Resolvo gives you SLA tracking, AI-drafted empathetic responses, CSAT scoring, and a full customer CRM so agents always know who they're talking to.

What breaks without Resolvo
😰
Reaction complaints go cold
A customer messages about a rash. Gets lost in the inbox for 2 days. They post on Instagram. Crisis begins.
🔍
No customer history
Agent doesn't know this is the customer's 3rd complaint. No context. Wrong tone. Customer churns.
📉
CSAT unmeasured
You don't know if customers are happy or angry until they review-bomb you on Nykaa or Amazon.
How Resolvo features solve it
🚨
Priority SLA — Reaction complaints escalated in under 2 hours
Core ▾
Scenario: Customer emails with "I got a rash after using your serum." AI detects sentiment: negative + health keyword → auto-escalated to Critical, SLA 2h. Team lead alerted immediately via email.
  • Sentiment detection flags angry/health-risk tickets automatically
  • Critical SLA: 2h response guaranteed
  • Alert to team lead on escalation, not just breach
  • Full thread history so every agent sees what was already promised
👤
Customer CRM — Know your customer before you reply
Core ▾
Scenario: Meera emails about her second reaction to a product. CRM shows: purchased 3 times, raised 2 prior complaints, CSAT 2★. Agent immediately knows this is a priority case, adjusts tone, offers a full refund proactively.
  • Full purchase and ticket history in one CRM profile
  • Past complaints, promises made, resolutions given — all visible
  • CSAT history per customer — know who to prioritise
  • Agent notes visible across team — no repeating questions
⭐
CSAT Scoring — Know if customers are happy before they review-bomb you
Core ▾
Scenario: Every resolved ticket auto-sends a 1-click CSAT survey. Low score (1-2★) triggers an immediate alert to the team lead. You can call the customer before they post a bad review on Nykaa.
  • Auto-sent CSAT survey on ticket close — 1 click for customer
  • Score dashboard by agent, channel, week, month
  • Low-score alert: team lead notified within minutes
  • CSAT trend in daily digest — see if quality is dropping
Typical outcomes
2h
guaranteed first response on reaction complaints
4.7★
average CSAT score after 60 days on Resolvo
85%
of low-CSAT customers retained with proactive follow-up
0
bad reviews caught before they posted in first month
Workflow: Reaction complaint → Proactive save
app.resolvogroup.com/tickets → #SK-1147
1
Email received
Meera emails: "I got a rash on my neck after using your Vitamin C serum." AI sentiment: Negative + health risk → auto-tagged Critical, SLA 2h, team lead alerted.
⚠️ Auto-escalated
2
CRM pulled up
Agent sees Meera's CRM: 3 orders, 1 prior complaint (serum sensitivity 6 months ago), CSAT 3★. Knows this needs extra care. AI draft adjusts tone — more empathetic, offers full refund upfront.
🤖 Context-aware draft
3
Resolved in 40 minutes
Refund processed, free replacement offered, dermatologist contact shared. Ticket resolved. CSAT auto-sent.
4
CSAT: 5★
Meera rates 5★ and leaves a note: "Fastest and kindest response I've ever gotten from a brand." Score saved to her CRM profile.
⭐ 5★ CSAT saved

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💊 Health & Nutrition
💊

Dosage questions, subscriptions,
and no system to track any of it.

Health and nutrition brands deal with medically sensitive questions, subscription management, and strict delivery expectations. Every unanswered query is a potential churn — or worse, a health risk. Resolvo gives you structured ticketing, automated follow-ups, and the audit trail you need.

What breaks without Resolvo
💉
Dosage queries unanswered
Customer asks if they can take two supplements together. Email gets lost. Customer makes a wrong decision. Brand liable.
🔄
Subscription chaos
Customer wants to pause, cancel, or change frequency of subscription. 4 emails back and forth. No agent has full context.
📦
Delivery escalation
Monthly subscription box 3 days late. Customer is out of medication. Urgent escalation becomes a crisis with no SLA in place.
How Resolvo features solve it
📋
Ticket Audit Trail — Every dosage query documented forever
Core ▾
Scenario: Customer asks if Ashwagandha + Magnesium is safe together. Agent replies with expert guidance. Full conversation stored — who replied, when, what was said. If query comes back 3 months later, agent sees the full history.
  • Complete conversation history — never starts from zero
  • Internal notes for medical/compliance context, invisible to customer
  • Agent name + timestamp on every response — full accountability
  • Exportable audit trail for compliance teams
📨
Automated Follow-ups — Subscription renewals handled automatically
Automation ▾
Scenario: Customer raises a "pause subscription" request. Ticket created. After pause is processed, auto-follow-up sent: "Your subscription is paused until [date]. We'll send you a reminder 3 days before it resumes. Want to adjust the date?" No manual follow-up needed.
  • Auto follow-up emails on ticket close — confirm action taken
  • Reminder sequences for subscription-type queries
  • Daily digest: which subscription requests are pending today
  • SLA on subscription queries: max 4h response guaranteed
🚨
SLA Escalation — Urgent delivery complaints never slip
Core ▾
Scenario: Customer emails: "My iron supplement subscription box is 3 days late, I'm running out." AI detects urgency → Critical priority, SLA 2h. Logistics team alerted via internal note. Customer gets real-time update. Churn prevented.
  • Keyword-triggered escalation: "running out", "medical", "urgent"
  • Internal notes to loop in logistics or ops team
  • Customer gets proactive status update email
  • Breach prevented — never a delayed delivery complaint unanswered again
Typical outcomes
100%
of dosage queries documented with full audit trail
4h
max response SLA on urgent delivery complaints
45%
reduction in subscription-related churn
0
escalations that went unanswered after SLA setup

Health brands need airtight support. Resolvo delivers it.

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🏥 Clinics & Healthcare
🏥

Your receptionist can't
be on WhatsApp 24/7.

Clinics lose patients every week because booking is hard, reminders don't go out, and follow-up falls through the cracks. Resolvo's appointment booking, automated reminders, and patient ticket portal change all of that — without replacing your existing practice management software.

What breaks without Resolvo
📵
No-shows cost money
30% of appointments don't show up. No reminder was sent. That's a slot lost forever. At ₹800/consultation, it adds up fast.
📞
Receptionist overloaded
Phone rings nonstop with booking requests, rescheduling calls, and "which doctor is available?" queries. Front desk chaos.
📋
No follow-up system
Patient comes for consultation. Told to follow up in 2 weeks. Nobody calls. Patient doesn't come back. Lifetime value lost.
How Resolvo features solve it
📅
Appointment Booking — Patients book online, reminders sent automatically
KEY ▾
Scenario: Share your clinic's booking link on WhatsApp, Instagram, and your website. Patient picks doctor, date, time slot — books in 60 seconds. Confirmation email sent instantly. 1-hour reminder sent before appointment. No-shows drop by 60%.
  • Shareable booking link — works everywhere (WhatsApp, Instagram bio, website)
  • Custom availability per doctor / per specialty
  • Instant confirmation email with appointment details
  • Automated 1-hour reminder email — zero manual effort
  • Rescheduling handled via reply — no phone call needed
💬
WhatsApp + Shared Inbox — All patient queries in one place
NEW ▾
Scenario: Patients ask questions on WhatsApp, email, and your website. All land in Resolvo. Reception team manages every query from one screen. "Which doctor for knee pain?", "Can I book for this Saturday?", "What's the fee?" — all handled without switching apps.
  • WhatsApp Business connected — messages become tickets
  • Email inbox connected — zero missed queries
  • Assignment to receptionist or doctor's assistant
  • Internal notes for confidential patient info
📨
Automated Follow-ups — Never lose a patient after their first visit
Automation ▾
Scenario: After consultation, ticket is created: "Follow-up in 14 days." Resolvo auto-sends a reminder to the patient on day 12: "Your follow-up with Dr. Sharma is due. Book your slot here: [link]." Patient books. Retention up.
  • Scheduled follow-up reminders per patient ticket
  • Automatic booking link in follow-up email
  • Daily digest for reception: who is due for follow-up today
  • No patient falls through the cracks
Typical outcomes
60%
fewer no-shows with automated reminders
3x
more follow-up appointments booked
0
patient queries missed — everything is a ticket
2h
saved daily by reception team on manual booking

Built for clinics. Ready in 5 minutes.

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✂️ Salons & Beauty Services
✂️

Empty slots from no-shows.
Bookings lost in DMs.

Salons run on bookings. Every no-show is money lost. Every booking via Instagram DM is a booking that might get forgotten. Resolvo gives salons a professional booking system with automated reminders, WhatsApp management, and multi-stylist scheduling — without a ₹20,000/month salon software.

What breaks without Resolvo
🪑
Empty chair, full DMs
Customer DMed you on Instagram to book. You replied. They confirmed. Day arrives — they don't show. No reminder was sent. Chair empty.
📲
Booking on personal phone
All bookings are in the stylist's WhatsApp. Staff changes, bookings go missing. No central record.
💇
Double-booking
Two clients booked for the same stylist at the same time. Chaos at the counter. Embarrassing for the brand.
How Resolvo features solve it
📅
Appointment Booking — From Instagram bio to confirmed booking in 60 seconds
KEY ▾
Scenario: Add your Resolvo booking link to your Instagram bio, WhatsApp status, and Google Business profile. Customer clicks, picks stylist, service, and time — confirmed in 60 seconds. They get a confirmation + 1-hour reminder. Show-up rate goes from 65% to 92%.
  • Booking link works anywhere — Instagram, WhatsApp, Google, website
  • Per-stylist availability configuration
  • Service types (haircut, colour, bridal) with duration
  • Automatic confirmation + 1-hour reminder via email
  • Central calendar — no double-booking, ever
💬
WhatsApp Inbox — Stop managing bookings in personal WhatsApp
NEW ▾
Scenario: All WhatsApp booking messages now come into your Resolvo dashboard. Any staff member can respond. If a stylist leaves, the conversations stay with the salon. Customer gets consistent, professional service every time.
  • Official WhatsApp Business number connected — no personal phones
  • Any staff member can handle bookings from the same dashboard
  • Full conversation history — even after staff changes
  • AI drafts booking confirmations and rescheduling replies
⭐
CSAT After Visit — Build your 5★ reputation automatically
Core ▾
Scenario: After each appointment, auto-CSAT email sent to customer. They rate their experience. 5★ customers get a follow-up message asking them to leave a Google review. Low-score customers get a personal callback offer before they post anywhere.
  • Auto CSAT survey sent after appointment completion
  • 5★ customers nudged toward Google/Instagram review
  • Low-score alert so you can fix it before it becomes a public review
  • CSAT dashboard by stylist — know who's delivering great service
Typical outcomes
92%
show-up rate with automated reminders
3x
more Google reviews from happy customers
0
double-bookings since switching to Resolvo
100%
booking history retained even after staff changes

Fill every chair. Build your reputation.

Professional booking for salons. Start free today.

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📚 EdTech & Coaching
📚

Students ask 200 questions a day.
You have 3 people to answer them.

EdTech platforms and coaching institutes deal with a flood of repetitive queries — enrollment questions, session scheduling, study material access, fee payment. Resolvo lets a small team handle it all with AI drafts, structured queues, and a self-service portal where students can check their own ticket status.

What breaks without Resolvo
📧
Repetitive query flood
"When does batch start?", "How do I access my videos?", "Can I change my batch?" — same 10 questions, 100 times a day. Team exhausted.
📅
Session scheduling mess
1:1 sessions with tutors managed via WhatsApp back-and-forth. Reschedules are a nightmare. Students miss sessions.
🎓
No student context
Student contacts support for the 5th time about the same issue. Agent has no history. Student gets same wrong answer again. They churn.
How Resolvo features solve it
🤖
AI Reply Drafts — Answer 80% of queries in under 60 seconds
AI ▾
Scenario: "When does the UPSC batch start?" — AI draft instantly: "Hi Rohit! The next UPSC Foundation batch starts August 20. Classes are Mon-Wed-Fri, 7-9 PM IST. Enroll here: [link]. Let me know if you have any questions!" Agent hits Send. Done in 15 seconds.
  • AI trained on your FAQ, past replies, and batch schedules
  • Handles enrollment, access, fee, batch, and schedule queries
  • Agent adds personal touch if needed, or just hits Send
  • 80% of repetitive queries handled in under 60 seconds each
📅
Booking — 1:1 tutor sessions scheduled without WhatsApp chaos
KEY ▾
Scenario: Student wants a doubt-clearing session. Clicks booking link in their portal. Picks tutor, subject, and 30-minute slot. Confirmation + Zoom link auto-sent. 1-hour reminder sent. Tutor has full context from student's CRM profile.
  • Per-tutor booking availability
  • Session type (doubt clearing, mock test review, mentorship)
  • Auto Zoom/Meet link in confirmation email
  • 1-hour reminder to both student and tutor
🏠
Student Portal — Students check their own ticket status
Core ▾
Scenario: Student raised a "video access not working" ticket 2 days ago. Instead of emailing again, they log into the portal via OTP, see status "In Progress — team is checking with tech team", and add a comment: "Still not working on mobile either." No follow-up email clutter.
  • Branded student portal — your institute's name and colors
  • OTP login — no password to remember
  • Students add comments and attachments to open tickets
  • Cuts "what's the update on my ticket?" emails by 70%
Typical outcomes
80%
of repetitive queries handled by AI in under 60s
3x
more 1:1 sessions booked per week
70%
fewer "update on my ticket?" follow-up emails
4.8★
average student CSAT score

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💳 Fintech & Payments
💳

Transaction disputes need
4-hour SLAs, not 48-hour Gmail.

In fintech, support SLAs aren't just good practice — they're regulatory. A payment dispute unresolved in 24 hours means a chargeback, a compliance flag, or an angry RBI grievance. Resolvo gives fintech teams structured escalation, priority queuing, full audit trails, and real-time SLA dashboards.

What breaks without Resolvo
💸
Chargebacks from slow response
Transaction dispute sits in Gmail for 3 days. Customer raises chargeback with bank. You lose the dispute and the ₹5,000. Avoidable.
🏛️
Regulatory compliance gap
RBI mandates grievance resolution timelines. You have no proof of when you responded. Audit comes. You scramble.
🔐
KYC queries escalate
"My account is frozen" or "KYC rejected" queries hit your support email. No priority, no SLA, no urgency. Customer goes to social media.
How Resolvo features solve it
⏱
Priority SLA — Transaction disputes resolved in 4 hours, guaranteed
Core ▾
Scenario: Customer emails: "₹3,200 debited twice for the same order." Auto-tagged "dispute" → Critical → SLA 4h. Assigned to disputes team. Alert sent to team lead. Response with resolution plan sent in 3h 20m. Chargeback prevented.
  • Keyword auto-tagging: "dispute", "debit", "failed transaction", "refund"
  • Critical SLA: 4h response for financial disputes
  • Escalation to senior agent if not responded in 2h
  • Full resolution documented in ticket — RBI audit ready
📋
Audit Trail — Every response timestamped, exportable for compliance
Core ▾
Scenario: RBI audit requires proof that your grievance response time is under 30 days for all tickets. You export the full ticket log from Resolvo: date received, date first response, date resolved, agent name. Audit passed. No scrambling.
  • Every ticket timestamped: received, first response, resolved
  • Agent name logged on every action
  • Exportable compliance report: CSV or filtered view
  • Internal notes for legal/compliance context — never visible to customer
📊
Analytics — Track resolution time, breach rate, agent performance
Core ▾
Scenario: Head of Support pulls up the weekly analytics dashboard. Average resolution time: 3.2h. SLA compliance: 98%. Dispute tickets breached: 0. KYC queries: avg 6h (above target — team needs coaching). Data-driven decisions every Monday.
  • Resolution time, first response time, SLA compliance — all tracked
  • Per-ticket-type breakdown: disputes vs. KYC vs. general
  • Agent performance table — who is fast, who needs support
  • Weekly digest emailed to Head of Support every Monday morning
Typical outcomes
4h
guaranteed first response on financial disputes
98%
SLA compliance — audit-ready at all times
0
chargebacks from slow response after going live
100%
of tickets timestamped, exportable for RBI compliance

Compliance-ready support for fintech teams.

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💻 SaaS Startups
💻

Support tickets and bug reports
are the same thing. Treat them that way.

SaaS support is unique: customers report bugs through your support channel, and engineering needs to know which bugs are generating the most tickets. Resolvo bridges support and engineering — tickets link to bugs, customers get auto-notified when the fix ships, and your team sees priority clearly.

What breaks without Resolvo
🐛
Support ↔ Engineering gap
10 customers report the same bug. Support sends each one a manual reply. Engineering doesn't know this is a P0. Priority is wrong.
📣
Customers not notified on fix
Bug fixed. Engineer closes the issue. Nobody tells the 10 customers who reported it. They think it's still broken. CSAT suffers.
⏰
Triage takes hours
Support agent doesn't know if something is a bug or a user error. Goes back and forth with engineering. Meanwhile, customer is waiting.
How Resolvo features solve it
🐛
Issue Tracker — Link tickets to bugs. Auto-notify customers on fix.
KEY ▾
Scenario: 8 customers report "export to CSV is broken." Support links all 8 tickets to Bug #BUG-441. Engineering sees: 8 customer tickets linked → P0. Bug fixed on Friday. Resolvo auto-sends email to all 8 customers: "The CSV export issue has been fixed — please refresh and try again." Zero manual follow-up.
  • Link multiple customer tickets to one internal bug
  • Engineering sees ticket count per bug — automatic priority signal
  • Bug resolved → all linked customers notified automatically
  • Support agent knows not to keep individually chasing engineering
🤖
AI Triage — Bug or user error? Decided in seconds.
AI ▾
Scenario: Customer reports: "I can't login — keep getting error 401." AI draft: "Hi Raj, error 401 usually means your session expired. Try clearing cache and logging in again. If it persists, please share a screenshot of the error page." Agent hits Send. Issue resolved without pinging engineering.
  • AI draft uses your past resolutions as context
  • Common user errors handled without engineering involvement
  • Only genuine bugs escalated — engineering time saved
  • AI reply history builds knowledge base automatically
📊
Analytics — Which features generate the most support tickets?
Core ▾
Scenario: Weekly product meeting. PM pulls up Resolvo analytics: "CSV export" tag has 23 tickets this month. "Billing" has 18. "API integration" has 7. Product prioritises CSV export fix next sprint. Data-driven roadmap, not HiPPO decisions.
  • Ticket tagging by feature area — automatic or manual
  • Tag analytics: which features drive the most support volume
  • Trend over time: is a new release causing a spike?
  • Weekly digest to PM and Engineering lead every Monday
Typical outcomes
100%
of bug-affected customers notified automatically on fix
3x
faster bug prioritisation from ticket-count signal
60%
fewer escalations to engineering (user errors handled by AI)
4.8★
average CSAT — customers love being notified on fixes

The support tool that talks to your engineering team.

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🏢 Multi-Brand Operations
🏢

5 brands. 3 support agents.
One Resolvo account.

Agencies, D2C groups, and conglomerates running multiple brands don't need 5 Zendesk accounts at $500/month each. Resolvo's multi-brand architecture gives each brand its own inbox, portal, SLA policy, and branding — while your leadership team gets a single consolidated dashboard across all brands.

What breaks without Resolvo
💸
Per-seat pricing kills margins
Zendesk or Freshdesk charges per seat per brand. 5 brands × 5 agents × ₹3,000/agent/month = ₹75,000/month. For an SMB, that's unsustainable.
🔀
Agents confused across brands
Same agent handles Brand A and Brand B. Wrong tone, wrong email template, wrong SLA. Brand identity lost. Customer trust broken.
📊
No consolidated view
Operations head wants to see which brand is struggling this week. Has to log into 5 systems, compile manually. Takes 2 hours every Monday.
How Resolvo features solve it
🏢
Multi-Brand Architecture — Each brand fully isolated, one dashboard
KEY ▾
Scenario: You run Konnect Insights, Atomberg Fans, and Ajay Chandran Law. Each has its own Resolvo inbox, its own branded portal, its own SLA policy (Konnect: 4h, Atomberg: 8h, Legal: 24h), and its own email templates. Your ops head logs into one dashboard and sees all three. Switches between them in one click.
  • Separate inbox, SLA policy, and portal per brand
  • Brand-specific email templates and accent colors
  • Agents can be restricted to one brand or shared across brands
  • Owner dashboard shows all brands in one view
  • Flat per-brand pricing — add brands, not seats
📊
Consolidated Analytics — All brands, one weekly report
Core ▾
Scenario: Monday morning. Ops head opens Resolvo dashboard. Sees: Konnect — 94% SLA, 4.7★ CSAT. Atomberg — 88% SLA (dipped — delivery complaints spike). Legal — 100% SLA. Immediately knows where to focus this week. No compiling. No spreadsheets. 5 minutes.
  • Per-brand SLA compliance in one view
  • CSAT scores across all brands
  • Weekly digest: which brand had the most tickets this week
  • Agent performance across brands — who's overloaded, who's free
💬
Per-Brand WhatsApp — Different numbers, one platform
NEW ▾
Scenario: Konnect has WhatsApp number +91-99001-11111. Atomberg has +91-99002-22222. Both connected to Resolvo. Messages from each number land in the correct brand's inbox. Same agents handle both — but each brand's messages stay separate, branded, and tracked independently.
  • Multiple WhatsApp Business numbers — one per brand
  • Each brand's WhatsApp inbox is fully isolated
  • Agents reply from the correct brand identity automatically
  • SLA tracking per brand, per channel
Typical outcomes
80%
cost saving vs. per-seat enterprise tools
5 min
weekly ops review across all brands (vs. 2 hours)
0
brand identity mix-ups since switching to Resolvo
∞
agents on any plan — we don't charge per seat

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