A straightforward comparison to help your team decide.
| Feature | Zendesk | Resolvo |
|---|---|---|
| Support ticketing + SLA | ✓ Yes | ✓ + Auto-timers |
| Issue tracking (bugs, tasks) | ✗ No | ✓ Built-in |
| Multi-tenant owner portal | ✗ No | ✓ One owner account |
| Customer self-service portal | Paid add-on | ✓ /portal/:brand |
| AI triage | Zendesk AI is paid extra | ✓ Gemini AI, all plans |
| Appointment booking | ✗ No | ✓ /book/:brand |
| Smart queue / auto-assign | Basic rules | ✓ Round robin, skills, domain |
| Setup time | Days to weeks | 5 minutes |
| Pricing | USD 55+ / agent / month | From free (₹1,999 / month flat) |
One platform for your support team and your whole brand. No per-seat pricing, no tool-switching.
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