Resolvo vs SachDesk

Two new helpdesks for Indian teams. Which one fits yours?

SachDesk (Samvaads) is a big all-in-one workspace. Resolvo is a focused helpdesk with flat pricing per brand. Here is where each one is stronger.

Try Resolvo free for 14 days See a demo

The short version

Choose SachDesk if you

  • need Instagram, Messenger, Telegram, SMS or voice in the same inbox
  • want marketing campaigns, journeys and lead sequences in the same tool
  • want AI agents that answer customers on their own
  • have up to 3 agents and want a free plan with WhatsApp

Choose Resolvo if you

  • have a small team of 3 or more and want one flat price, not a price per agent
  • want a simpler helpdesk with SLA timers, a shared inbox and a customer record, without extra modules to learn
  • want AI to draft replies that a person approves before anything is sent
  • want engineers and support in one place, with an issue tracker, Kanban and sprints

Side by side

 SachDesk (Samvaads)Resolvo
How pricing worksPer agent, per month✓ Per brand, per month. No per-seat fees
Entry paid plan₹999 per agent per month, billed annually, plus 18% GST₹999 per brand per month (Pro)
Free plan✓ Up to 3 agents, with email, website chat and WhatsAppFree plan for issue tracking. Email ticketing starts with Pro
Trial14 days of access on the Free plan; data is kept after14-day trial of Pro, no card
Channels✓ WhatsApp, Instagram, Messenger, Telegram, email, SMS, voice, website chatEmail and WhatsApp today; website widget on Enterprise
Marketing campaigns and journeys✓ On the Pro plan✗ Not available
AI✓ Copilot and autonomous AI agentsAI reply drafts and triage; a person approves every reply
SLA tracking✓ Yes✓ Yes
Customer record with tickets and deals✓ Yes✓ Yes
Built-in issue tracker for engineers (Kanban, sprints)Not listed on their site✓ Yes
Developer access✓ API, webhooks and an MCP serverAPI access on the Enterprise plan

Based on the public pages at sachdesk.com (product, pricing and compare pages) as read on 16 October 2026. Plans and prices change, so check their site for current details. Spotted something out of date? Write to contact@resolvogroup.com and we will fix it.

What a 5-agent team pays

SachDesk Starter: 5 agents × ₹999 = ₹4,995 per month, billed annually, plus 18% GST. Starter adds Instagram, Messenger, Telegram, Slack and Teams over the free plan.

Resolvo Pro: ₹999 per month for the brand, however many agents you add.

For 1 to 3 agents who only need the basics, SachDesk's free plan costs nothing. For larger teams the per-agent price adds up quickly.

Try Resolvo on your own inbox

14 days free. No credit card. Tell us what is missing; we are building with our first teams.

Start free — 14 days