Resolvo vs Freshdesk

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Issue tracking built in

Freshdesk is support-only. Resolvo includes a full issue tracker so engineers and support work from the same inbox.

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AI triage on all plans

Gemini AI auto-prioritises and routes every ticket. Freshdesk locks AI behind expensive Growth or Pro plans.

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Multi-tenant by design

Serve multiple brands from one account. Each gets their own workspace and portal. Freshdesk has no concept of this.

Feature	Freshdesk	Resolvo
Support ticketing + SLA	✓ Yes	✓ + Auto-timers
Issue tracking (bugs, tasks)	✗ Not available	✓ Built-in
Kanban / sprint board	✗ No	✓ + Burndown
Smart queue / auto-assign	Partial — basic rules	✓ Round robin, skills, domain
AI triage (auto-priority)	Paid plans only	✓ Gemini AI, all plans
Customer self-service portal	Paid add-on	✓ /portal/:brand
Multi-tenant owner portal	✗ No concept	✓ One owner account
Appointment booking	✗ Third-party only	✓ /book/:brand
Email ticketing inbox	✓ Yes	✓ Yes
WhatsApp support	Paid add-on (Freshdesk Omni, $29–119/agent/mo)	✓ Included, native channel
Setup time	Hours to days	5 minutes
Pricing	USD 15–79 / agent / month	From ₹999/month per brand, no per-seat fees

Switch from Freshdesk today

One platform for your support team and your whole brand. Flat pricing to start, no tool-switching.