Resolvo vs Freshdesk — Issue Tracking + Support in One Tool

🔗

Issue tracking built in

Freshdesk is support-only. Resolvo includes a full issue tracker so engineers handle bugs and tickets from the same inbox — no tool-switching.

🔄

Smart Queue Engine

Auto-assign tickets with round-robin, skill-based, and domain routing. Freshdesk's routing is basic — Resolvo's is built for real engineering workflows.

🏗

Multi-tenant owner portal

Serve multiple clients from one account. Each client gets their own workspace, portal, and data. Freshdesk has no concept of multi-tenant ownership.

🌐

Customer portal included

Customers track their tickets at /portal/your-brand without logging calls or sending emails. Freshdesk charges extra for branded portals on lower plans.

📅

Appointment booking

Let customers book time directly at /book/your-brand. Resolvo connects support, issues, and scheduling — Freshdesk needs a third-party integration.

🤖

AI routing + triage

Gemini AI automatically prioritizes, categorizes, and routes incoming tickets. Freshdesk's AI features are locked behind expensive Growth or Pro plans.

Feature	Freshdesk	Resolvo
Support ticketing + SLA	✓	✓ + Auto-timers
Issue tracking (bugs, tasks)	✗ Not available	✓ Built-in
Kanban / sprint board	✗	✓ + Burndown
Smart queue / auto-assign	Basic rules only	✓ Round robin, skills, domain
AI triage (auto-priority)	Paid plans only	✓ Gemini AI, all plans
Customer self-service portal	Paid add-on	✓ /portal/:brand
Multi-tenant owner portal	✗ No concept	✓ One owner account
Appointment booking	✗ Third-party only	✓ /book/:brand
Embeddable support widget	✓	✓ 1 script tag
CSAT surveys	✓	✓ 1-click, auto-sent
Email + chat support	✓	✓
Setup time	Hours–days	5 minutes
Price	$15–79/agent/month	₹999/month flat

Switch from Freshdesk today

One platform for your support team and engineering team. No extra tools, no per-seat fees.

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Support + Engineering.Finally in one tool.

Switch from Freshdesk today

Support + Engineering.
Finally in one tool.