Tell us roughly how many customer messages you get and how long each takes. The calculator shows how busy your team is, how long a customer waits before someone starts on their message, and what the main helpdesks would cost for a team your size. Nothing you type leaves this page unless you choose to send it.
Your team
What it means
Assumes messages arrive evenly through the day. Real days have rushes, so treat the wait as the best case.
Monthly cost for 3 people
| Tool (list price) | Per month | Per year |
|---|
Annual billing, before tax, as we last checked in September 2026. WhatsApp and AI are extra on some of these. See the full comparison.
Want a second opinion on these numbers?
Send them to me, Asif, and I will reply personally with what I would do in your place. I do not add you to any list.
How the numbers are worked out
- Load is the hours of work arriving each day divided by the hours your team has: messages x minutes each, divided by people x support hours.
- Wait uses the Erlang C queueing formula, the standard way call centres estimate how long people wait. It assumes messages arrive evenly and are handled in order.
- Comfortable load means about 75 percent of support time used, which leaves room for busy hours and for people to take a break.
- Costs are list prices. Freshdesk Growth is $19 per agent, Zendesk Suite Team is $55, and SachDesk Starter is ₹999. Resolvo Pro is ₹999 per brand, whatever the team size.
Questions people ask
What does 'load' mean?
It is how much of your team's available support time is used by incoming messages. Above about 80 percent, replies start to slip. Above 100 percent, a backlog builds every day.
Why is the wait time only an estimate?
It assumes messages arrive evenly through the day and are handled in order. Real days have rushes, so your actual wait at busy hours will be longer.
Are the competitor prices current?
They are list prices we found in September 2026, billed annually and before tax. Please confirm on the vendors' pages.
Does Resolvo price per agent?
No. Resolvo is ₹999 per brand per month on Pro, whether you have two agents or twenty.
Try it on your own tickets
Per-brand pricing, so your whole team is covered at the same price. 14-day free trial, no card needed. If you'd like me to set it up with you, write to contact@resolvogroup.com.
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