The short answer
Most helpdesks charge per agent, per month, usually in US dollars. That is fine for one person and gets expensive as the team grows. Resolvo charges per brand instead, so the price does not move when you add a teammate.
What a team of 3, 5 and 10 would pay
| Monthly cost for | 3 agents | 5 agents | 10 agents |
|---|---|---|---|
| Freshdesk Growth ($19 per agent) | $57 | $95 | $190 |
| Zendesk Suite Team ($55 per agent) | $165 | $275 | $550 |
| SachDesk Starter (₹999 per agent) | ₹2,997 | ₹4,995 | ₹9,990 |
| Resolvo Pro (₹999 per brand) | ₹999 | ₹999 | ₹999 |
Dollar prices are billed in dollars, so your rupee cost moves with the exchange rate. Use the support calculator to enter your own team size and rate.
What is not in those numbers
- WhatsApp. On Freshdesk it needs Omni, roughly $29 to $119 per agent a month on top. On Zendesk it needs a Suite plan or an add-on.
- AI. Freshdesk's Freddy AI Copilot is a further $29 per agent a month. Zendesk's AI is priced separately.
- Jira Service Management has a free tier capped at 3 agents, and its paid Standard plan is around $20 to $24 per agent a month.
Resolvo's AI reply drafts and triage are part of Pro. A person always approves a draft before it is sent.
Resolvo's own plans
| Plan | Price per brand | For |
|---|---|---|
| Free | ₹0 | Looking around and tracking issues with your team |
| Pro | ₹999 a month | Small support teams moving off a shared inbox: email inbox, smart assignment, AI drafts, analytics and SLA reports |
| Enterprise | ₹2,499 a month | Brands that need a customer portal, integrations and compliance tools |
Paid plans start with a 14-day free trial, no card needed. After the trial your workspace moves to Free and your data stays.
Eight questions to ask any helpdesk vendor
- Do you charge per agent, and what happens to the price when I add three people?
- Is WhatsApp included, or a separate add-on?
- Is AI included, or charged per agent or per resolution?
- Can I pay in rupees and get a proper GST invoice?
- What is the price after the free trial, and does it renew automatically?
- Which plan has reply deadlines and reports?
- Can I export my data if I leave?
- How long does setup take, and do I need a consultant?
Pay attention to the answers about add-ons. The base price on a pricing page is rarely the number on the invoice.
Where Resolvo is not the right choice
Resolvo is built for teams of about 2 to 10 who handle support by email and WhatsApp. If you need phone support, a marketing campaign tool or a large enterprise process, a bigger helpdesk will serve you better today. We would rather say so than have you find out later.
Questions people ask
Is Resolvo really priced per brand and not per agent?
Yes. Free is ₹0, Pro is ₹999 and Enterprise is ₹2,499 per brand per month, whatever the number of agents.
Is there a free trial?
Paid plans start with a 14-day free trial, no card needed. After that your workspace moves to the Free plan and your data stays.
Which of these prices include tax?
The figures here are list prices before tax. Confirm the final amount on each vendor's pricing page.
How current are the competitor prices?
We checked them in September 2026. Vendors change prices often, so please confirm them yourself.
Try it on your own tickets
Per-brand pricing, so your whole team is covered at the same price. 14-day free trial, no card needed. If you'd like me to set it up with you, write to contact@resolvogroup.com.
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